Prisual Cameras Maintenance and Troubleshooting
Camera Maintenance
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• IR remote controller does not control the camera
- If the camera will not be used for a long time, please turn off the power switch.
- Use a soft cloth or lotion-free tissue to clean the camera body.
- Use a soft dry lint-free cloth to clean the lens. If the camera is very dirty, clean it with a diluted neutral detergent. Do not use any type of solvent or harsh detergent, which may damage the surface.
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Do not shoot extremely bright objects for a long period of time, such as sunlight, ultra-bright light sources, etc...
- •Do not operate in unstable lighting conditions, otherwise the image may flicker.
- Do not operate close to powerful electromagnetic radiation, such as TV or radio transmitters, etc…
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- 1. Check whether the power cord is connected, voltage is OK, POWER lamp is lit.
- 2. Check whether the camera can “self-test” after startup (camera will do a brief pan-tilt tour and return tothe
- home position, or if preset 0 is set, the camera will return to the preset 0 position).
- 3. Check that the HDMI cable is connected correctly.
- If HDMI, make sure that the destination device is accessing the HDMI port that you plugged into.
- If SDI, make sure that the destination device is accessing the SDI port that you plugged into.
- Check setting of rotary dial on rear of camera. Be sure to use a resolution and refresh rate that is supportedby your software.
- Check whether camera is mounted solidly or sitting on a steady horizontal and level surface.
- Check the building and any supporting furniture for vibration. Ceiling mounts are often affected bybuilding vibration more than wall mounts.
- Any external vibration that is affecting the camera will be more apparent when in tele zoom (zoomed in) settings.
• IR remote controller does not control the camera
- Does one of the 4 “Camera Select” buttons (top row of remote) light up when you press any button on the remote? If not, change the batteries in the remote.
- Are the camera and remote set to the same IR address? You can use press [*] + [#] + [F1] (3 buttons in sequence) on the remote to set the camera to address 1. Press “Camera Select” 1 on the remote to control the camera.
- Try removing other sources of IR interference (e.g. sunlight, fluorescent lighting).
- Make sure the camera is on and functioning with the IR remote control.
- Verify that the RS232 cable is connected correctly and using the proper pinout.
- Verify the communication settings of the control software or device (e.g. joystick).
- Verify that the communication port on the controlling device is activated (e.g. Com port on PC).
- Verify that all communication settings in the OSD Setup Menu correlate to the commands being used (e.g.VISCA address).